@import"https://fonts.googleapis.com/css2?family=Barlow+Condensed:wght@600;700;800&family=IBM+Plex+Mono:wght@500;600;700&family=Sora:wght@400;500;600;700;800&display=swap";:root{--support-ink: #101820;--support-muted: #5f6b78;--support-paper: #ffffff;--support-canvas: #f2f5f8;--support-night: #10284a;--support-night-soft: #1c3d72;--support-orange: #e42127;--support-orange-deep: #b41118;--support-teal: #1c3d72;--support-gold: #ffe500;--support-red: #c9141c;--support-blue: #1c3d72;--support-line: rgba(28, 61, 114, .14);--support-line-strong: rgba(28, 61, 114, .24);--support-shadow: 0 24px 70px rgba(16, 40, 74, .16);--support-card-shadow: 0 12px 34px rgba(16, 40, 74, .09)}html,body,#root{min-height:100%}body{margin:0}.support-portal,.support-portal *{box-sizing:border-box}.support-portal{min-height:100vh;color:var(--support-ink);font-family:Sora,system-ui,sans-serif;background:radial-gradient(circle at 8% 0%,rgba(228,33,39,.08),transparent 25rem),radial-gradient(circle at 92% 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100%)}.support-brand{width:max-content;display:inline-flex;align-items:center;gap:11px;color:inherit;text-decoration:none}.support-brand__masthead{width:clamp(170px,16vw,220px);height:48px;object-fit:contain;object-position:left center}.support-brand__badge{width:48px;height:48px;display:none;object-fit:contain;border-radius:14px}.support-brand__copy{display:grid;line-height:1.05}.support-brand__copy strong{color:var(--support-night);font-size:.9rem;letter-spacing:.01em}.support-brand__copy small{margin-top:5px;color:var(--support-muted);font-family:IBM Plex Mono,monospace;font-size:.67rem;letter-spacing:.12em;text-transform:uppercase}.support-view-switch{padding:5px;display:inline-flex;gap:4px;border:1px solid var(--support-line);border-radius:16px;background:#f1f4f7}.support-view-switch button{min-height:36px;padding:7px 13px;border-radius:12px;color:var(--support-muted);background:transparent;font-size:.86rem;font-weight:700;transition:color .16s ease,background .16s ease,box-shadow 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b{color:var(--support-gold)}.support-form-section{padding:clamp(26px,3vw,34px);display:grid;grid-template-columns:minmax(0,1fr);gap:22px;border:0;border-bottom:1px solid var(--support-line);border-radius:0;background:#fff;box-shadow:none}.support-form-section:nth-of-type(2n){background:#fff}.support-form-section__heading{display:grid;grid-template-columns:70px minmax(0,1fr);gap:18px;align-items:center;padding-bottom:18px;border-bottom:1px solid var(--support-line)}.support-form-section__heading>span{min-height:32px;padding:7px 10px;display:grid;place-items:center;border:1px solid rgba(228,33,39,.2);border-radius:999px;color:var(--support-red);background:#e421270e;font-family:IBM Plex Mono,monospace;font-size:.68rem;font-weight:700;letter-spacing:.07em;text-transform:uppercase}.support-form-section__heading h2{margin:0;color:var(--support-night);font-family:Barlow Condensed,Arial 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#e421271a}.support-portal input::placeholder,.support-portal textarea::placeholder{color:#9a9fa3}.support-urgency-grid{margin:0;padding:0;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-auto-rows:1fr;gap:9px;border:0}.support-urgency-card{--urgency-color: #6f7a82;min-height:116px;height:100%;padding:16px;display:grid;grid-template-columns:auto 1fr;grid-template-rows:auto 1fr;align-content:start;align-items:start;gap:7px 9px;position:relative;border:1px solid var(--support-line);border-radius:17px;background:#ffffffb8;cursor:pointer;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease,background .16s ease}.support-urgency-card.is-low{--urgency-color: #5f7784}.support-urgency-card.is-normal{--urgency-color: var(--support-teal)}.support-urgency-card.is-high{--urgency-color: #d97706}.support-urgency-card.is-critical{--urgency-color: var(--support-red)}.support-urgency-card:hover{transform:translateY(-2px);border-color:color-mix(in 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-1;align-self:start;color:var(--support-muted);font-size:.82rem;line-height:1.45}.support-screenshot-tools{min-width:0;display:grid;gap:12px}.support-screenshot-help{padding:17px 18px;display:grid;grid-template-columns:minmax(170px,.42fr) minmax(0,1fr);gap:14px 22px;border:1px solid rgba(28,61,114,.2);border-radius:18px;color:var(--support-night);background:linear-gradient(90deg,rgba(28,61,114,.07),transparent 48%),#f7f9fc}.support-screenshot-help__heading{display:grid;align-content:center;gap:5px}.support-screenshot-help__heading>span{color:var(--support-red);font-family:IBM Plex Mono,monospace;font-size:.7rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.support-screenshot-help__heading>strong{font-family:Barlow Condensed,Arial Narrow,sans-serif;font-size:1.35rem;line-height:1;text-transform:uppercase}.support-screenshot-help ol{margin:0;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;list-style:none}.support-screenshot-help li{min-width:0;padding:10px;display:grid;grid-template-columns:auto 1fr;align-content:start;gap:7px;border:1px solid rgba(28,61,114,.12);border-radius:12px;background:#fff}.support-screenshot-help li>b{width:22px;height:22px;display:grid;place-items:center;border-radius:7px;color:#fff;background:var(--support-night-soft);font-family:IBM Plex Mono,monospace;font-size:.67rem}.support-screenshot-help li>span{color:var(--support-ink);font-size:.78rem;font-weight:600;line-height:1.5}.support-screenshot-help kbd{padding:2px 5px;border:1px solid rgba(28,61,114,.24);border-bottom-width:2px;border-radius:5px;color:var(--support-night);background:#fff;box-shadow:0 1px #10284a14;font-family:IBM Plex Mono,monospace;font-size:.7rem;white-space:nowrap}.support-screenshot-help>p{grid-column:1 / -1;margin:0;color:var(--support-muted);font-size:.8rem;line-height:1.55}.support-upload{min-height:184px;border:1px dashed rgba(28,61,114,.3);border-radius:20px;background:linear-gradient(135deg,#1c3d7209,#e421270a),#fff9;overflow:hidden}.support-upload__picker{min-height:184px;padding:26px;display:grid;place-items:center;align-content:center;gap:6px;text-align:center;cursor:pointer}.support-upload__picker input{position:absolute;width:1px;height:1px;opacity:0}.support-upload__plus{width:46px;height:46px;display:grid;place-items:center;margin-bottom:6px;border-radius:15px;color:#fff;background:linear-gradient(145deg,var(--support-night-soft),var(--support-night));box-shadow:0 10px 24px #10284a33;font-size:1.5rem;font-weight:400}.support-upload__picker strong{font-size:1rem}.support-upload__picker small{color:var(--support-muted);font-size:.82rem}.support-upload__preview{min-height:184px;padding:14px;display:grid;grid-template-columns:minmax(180px,.5fr) 1fr;gap:20px;align-items:center}.support-upload__preview img{width:100%;height:156px;object-fit:contain;border:1px solid var(--support-line);border-radius:14px;background:#fff}.support-upload__preview>div{min-width:0;display:grid;justify-items:start;gap:7px}.support-upload__preview strong{max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.82rem}.support-upload__preview span{color:var(--support-muted);font-family:IBM Plex Mono,monospace;font-size:.65rem}.support-upload__preview button,.support-screenshot-state button{padding:0;color:var(--support-orange-deep);background:transparent;font-size:.72rem;font-weight:700;text-decoration:underline;text-underline-offset:3px}.support-primary-button,.support-admin-heading__actions button{min-height:48px;padding:11px 18px;border-radius:14px;color:#fff;background:linear-gradient(135deg,var(--support-red),#ef3340);box-shadow:0 12px 28px #c9141c3b;font-size:.9rem;font-weight:700;transition:transform .16s ease,box-shadow .16s ease}.support-primary-button:hover:not(:disabled),.support-admin-heading__actions 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span,.support-confirmation__summary span{color:var(--support-muted);font-family:IBM Plex Mono,monospace;font-size:.62rem;letter-spacing:.08em;text-transform:uppercase}.support-confirmation__number strong{color:var(--support-teal);font-family:IBM Plex Mono,monospace;font-size:clamp(1.3rem,3vw,1.8rem)}.support-confirmation__summary{width:100%;margin:14px 0 26px;display:grid;grid-template-columns:1fr 1fr;gap:9px}.support-confirmation__summary div{min-width:0;padding:14px;display:grid;gap:6px;border:1px solid var(--support-line);border-radius:15px;background:#ffffffb3}.support-confirmation__summary strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.84rem}.support-login-card{width:min(880px,100%);display:grid;grid-template-columns:minmax(260px,.8fr) minmax(340px,1.2fr);overflow:hidden;border:1px solid var(--support-line);border-radius:30px;background:var(--support-paper);box-shadow:var(--support-shadow)}.support-login-card__visual{min-height:490px;padding:40px;display:grid;place-items:center;position:relative;overflow:hidden;color:#fff;background:linear-gradient(120deg,transparent 0 65%,rgba(255,229,0,.16) 65.2% 65.7%,transparent 66%),radial-gradient(circle at 20% 5%,rgba(228,33,39,.38),transparent 32%),linear-gradient(145deg,var(--support-night),var(--support-night-soft))}.support-login-card__visual>img{width:min(210px,72%);aspect-ratio:1;position:relative;z-index:2;padding:10px;object-fit:contain;border:4px solid var(--support-gold);border-radius:44px;background:#fff;box-shadow:0 22px 44px #00000047;transform:rotate(-3deg)}.support-login-card__visual div{position:absolute;border:1px solid rgba(255,255,255,.13);border-radius:999px}.support-login-card__visual div:nth-of-type(1){width:260px;height:260px}.support-login-card__visual 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